- How do I choose the right size for a dress?
Check the product page’s size guide—we list measurements (bust, waist, hip for fitted dresses; length for maxis) in EU/US/UK sizes. For example, a “UK 8” casual dress may have a 34-inch bust. If unsure, email [email protected] with your body measurements for personalized advice.
- Can I change my dress order after placing it?
Yes, but only within 24 hours of order placement—if it hasn’t entered processing. Email us with your order number to adjust size, color, or style (e.g., switch from a linen sundress to a cotton midi). Once packed, changes aren’t possible.
- How long will my dress take to arrive?
Delivery depends on shipping method:
- Standard Shipping: 6–14 business days (e.g., 7–9 days to the US).
- Express Shipping: 2–6 business days (great for last-minute event dresses).
Processing takes 1–3 days for quality checks (e.g., inspecting sequin gowns for loose stones).
- What if my dress arrives damaged or defective?
Report it within 7 days of delivery: email [email protected] with your order number and photos (e.g., a torn seam on a satin gown). We’ll send a pre-paid return label and arrange a free replacement or full refund.
- How do I track my dress order?
After dispatch, you’ll get a tracking number via email. Use it on our “Track Order” page or the carrier’s site (e.g., DHL) to see real-time updates—from our Hong Kong office to your door.
- Do you offer free shipping on dresses?
Yes, for orders over:
- $100 USD (North America/EU)
- $80 USD (Asia Pacific)
- £70 GBP (UK)
Seasonal promotions (e.g., “free shipping on all formal dresses”) are posted on our homepage.
- Will I pay customs duties for international dress orders?
Estimated duties/taxes are shown at checkout (e.g., EU VAT for a silk dress). You pay these upfront—no surprise charges when your package arrives.
- Can I return a dress if I don’t like it?
Yes, within 30 days of delivery—provided it’s unworn, tags are attached, and there’s no damage (e.g., no makeup stains on a white bridesmaid dress). You cover return shipping, but we process refunds in 5–7 days.
- Are sale or clearance dresses returnable?
Most sale dresses are returnable, except those marked “Final Sale” (e.g., end-of-season linen dresses). This is clearly noted on the product page.
- How do I care for my dress to keep it in good condition?
Product pages list care instructions:
- Cotton dresses: Machine wash cold.
- Silk/satin gowns: Dry clean only.
- Sequined dresses: Hand wash gently to avoid losing embellishments.
- Do you restock out-of-stock dresses?
Popular styles (e.g., best-selling wrap dresses) are often restocked. Click “Notify Me” on the product page to get an email when it’s back. Permanently out-of-stock dresses show “No Restock Planned.”
- What payment methods do you accept for dresses?
We support Visa, Mastercard, PayPal, Alipay, and Klarna (installment payments for EU/US customers). All transactions are encrypted for security.
- Can I send a dress as a gift?
Yes—add a gift note at checkout, and we’ll exclude the invoice. For an extra fee, we offer gift wrapping (e.g., a lace dress in a branded box with tissue paper).
- What if my dress doesn’t fit despite following the size guide?
Email [email protected] with your measurements and the dress’s actual measurements. We may approve a free return, even for change-of-mind requests.
- How long does a dress refund take?
Once we receive and inspect your returned dress (3–5 days), refunds go to your original payment method:
- Credit cards: 5–7 days.
- PayPal: 2–3 days.
- Do you have a warranty for dresses?
Most dresses have a 30-day warranty for manufacturing defects (e.g., loose stitching, faulty zippers). Contact us within this period to file a claim.
- Can I cancel my dress order?
Cancel within 24 hours of placement via email—include your order number. If the dress is already shipped, you’ll need to return it once received (following our return policy).