As a Hong Kong-headquartered global e-commerce platform specializing in women’s dresses, DREAMTHRIVE LIMITED establishes clear terms to govern transactions—tailored to the unique needs of dress shopping (e.g., size fit, fabric care). Below are 18 key clauses, with support via our office (RM 509, 5/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong), phone (+852 54849808), or email ([email protected]):
- User Eligibility
Our services are for users aged 16+. Minors may use the platform only with parental/guardian consent. By placing an order, you confirm you meet this requirement and provide accurate information (e.g., shipping address, body measurements for size advice).
- Account Responsibility
You are responsible for securing your account credentials (username/password). We are not liable for unauthorized orders or data breaches caused by your failure to protect login details. Notify us immediately of account misuse via email or phone.
- Order Confirmation
An order is confirmed only after we send a “Order Confirmation” email. We reserve the right to cancel orders if:
- Dresses are out of stock (due to unexpected demand).
- Pricing errors occur (e.g., incorrect discounts on designer gowns).
- Fraud is suspected (e.g., mismatched billing/shipping addresses). You will be notified of cancellations, with full refunds issued within 3–5 business days.
- Product Information Accuracy
We strive to display accurate dress details: size charts, fabric descriptions, color swatches, and care instructions. Minor discrepancies (e.g., slight color variations due to screen settings) may occur, but we will notify you of significant errors (e.g., wrong size labels) before dispatch and offer alternatives.
- Payment Obligations
You agree to pay the full order amount (dress cost + shipping + duties/taxes) at checkout. We accept Visa, Mastercard, PayPal, Alipay, and Klarna—all transactions are encrypted. Failed payments (insufficient funds, expired cards) will result in order suspension until resolved.
- Intellectual Property
All platform content (dress photos, size guides, fabric descriptions, logos) is our intellectual property. You may not copy, distribute, or use this content for commercial purposes (e.g., reselling dresses with our images) without written permission.
- Prohibited Uses
You may not use our platform for:
- Fraudulent activities (e.g., ordering dresses with stolen payment cards).
- Uploading harmful content (spam, malware).
- Reselling dresses purchased from us for commercial gain (unless authorized as a partner). Violations may lead to account termination.
- Shipping & Delivery Liabilities
We are responsible for proper dress packaging (tissue paper, moisture-resistant bags) and timely dispatch. Once dresses are handed to carriers (DHL, FedEx), liability for delays, loss, or transit damage shifts to the carrier—though we will assist with carrier claims if issues arise.
- Returns & Refunds Compliance
Our Return Policy (linked on our website) is part of these terms. To qualify for returns/refunds, dresses must be unworn, tags attached, and returned within 30 days. We reserve the right to reject non-compliant returns (e.g., stained bridesmaid dresses, altered hemlines).
- Dress Care Responsibility
You are responsible for following dress care instructions (e.g., dry-cleaning silk gowns, avoiding bleach on cotton dresses). Damage from improper care (e.g., shrunk linen sundresses) is not eligible for returns or warranties.
- Warranty Scope
Most dresses have a 30-day warranty for manufacturing defects (loose stitching, faulty zippers). The warranty does not cover wear and tear (e.g., sequin loss from frequent use) or damage from improper care. File warranty claims via email with photos of the defect.
- Service Modifications
We may update services (add dress categories, adjust size options) or revise these terms. Significant changes (e.g., updated return windows) will be posted on our website with a 30-day notice. Continued use after the notice period constitutes acceptance.
- Limitation of Liability
We are not liable for indirect damages: missed events due to delayed formal dresses, wardrobe disruptions from canceled orders, or dissatisfaction with dress fit (if size guides were followed). Our liability is limited to the order amount paid, except in cases of intentional negligence.
- Governing Law
These terms are governed by Hong Kong law. Disputes (order cancellations, refund disagreements) will first be resolved via mediation with our support team. If mediation fails, disputes may be submitted to Hong Kong courts.
- Force Majeure
We are not responsible for order delays/cancellations due to unforeseen events: natural disasters, customs strikes, or fabric shortages. We will notify you of such issues and offer refunds or rescheduling.
- Gift Order Terms
Gift orders include a gift note but exclude invoices. We are not liable for gift recipients’ dissatisfaction (e.g., “donor chose wrong size”)—returns must be initiated by the original purchaser, following standard return rules.
- Account Termination
We may terminate your account for repeated violations (e.g., returning damaged dresses, fraudulent orders). You may close your account anytime via your profile settings—unresolved orders will still be fulfilled per these terms.
- Query Resolution
For term-related questions (e.g., “what constitutes a dress defect?”), contact us via:
- Phone: +852 54849808 (Mon–Fri, 9 AM–6 PM HK Time)
- Email: [email protected] (24-hour response)
- Office: Visit by appointment (for in-person dispute discussions).
At DREAMTHRIVE LIMITED, these terms balance our commitment to quality dresses with your right to a transparent, secure shopping experience—ensuring fairness for both parties worldwide.