As a Hong Kong-headquartered global e-commerce platform specializing in women’s dresses, DREAMTHRIVE LIMITED is committed to protecting your personal data—especially information tied to your dress-shopping preferences. Below are 18 key details, with support available via our office (RM 509, 5/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong), phone (+852 54849808), or email ([email protected]):
- Types of Data We Collect
We gather only necessary information for your dress-shopping experience:
- Basic personal data: Name, email, phone number, shipping/billing addresses (to process orders and deliver dresses).
- Dress-specific data: Size preferences (e.g., “UK 8 for casual dresses”), browsing history (e.g., viewed satin gowns), and foot measurements (if shared for matching dress-heel sets).
- Payment data: Credit/debit card details or PayPal info—processed securely via third parties (we never store full payment credentials).
- Purpose of Data Collection
Your data is used for clear, dress-related goals:
- Fulfilling orders (e.g., shipping a sundress to your address, confirming delivery of a bridesmaid dress).
- Personalizing recommendations (e.g., suggesting midi dresses if you frequently browse that style).
- Sending updates: Order confirmations, shipping alerts, and occasional newsletters about dress sales (you can unsubscribe anytime).
- Data Sharing with Third Parties
We never sell or rent your data—only share with trusted partners:
- Logistics providers (e.g., DHL) to deliver dresses; they receive only your name and shipping address.
- Payment processors (e.g., Stripe) to handle transactions; they access limited payment data.
- Service providers (e.g., email platforms) to send dress sale updates; they’re bound by strict privacy agreements.
- Protection for Dress-Specific Info
Sensitive data like size preferences or browsing history is stored with extra security:
- Encrypted servers (SSL technology) prevent unauthorized access.
- Access is limited to teams that need it (e.g., customer support for dress size questions).
- Cookies and Their Uses
We use cookies to enhance your dress-shopping experience:
- Essential cookies: Remember your shopping cart (so you don’t lose selected dresses) and login status.
- Analytical cookies: Track which dress categories you visit most (e.g., formal vs. casual) to optimize our website.
- Cookie Consent Transparency
On your first visit, we display a cookie banner explaining cookie types. By clicking “Accept” or browsing further, you consent. Update preferences anytime via our website’s “Cookie Settings” footer link.
- Data Retention Period
We keep data only as long as needed:
- Basic personal data (name, address) is stored for 7 years post-last order (to comply with Hong Kong regulations).
- Dress-specific data (size preferences) is retained until you request deletion or close your account.
- Your Right to Access Data
Log into your account to view your data (e.g., saved dress sizes, past orders). Request a full copy by emailing [email protected]—we’ll provide it within 30 days.
- Right to Modify Data
Edit your information (e.g., update shipping address for future dress orders, change saved size) directly in your account. For help, contact our team via phone or email.
- Data Deletion Requests
To delete your data (excluding mandatory records):
- Email [email protected] with your account email.
- We’ll confirm deletion within 5 days and remove non-essential data (e.g., browsing history) within 30 days.
- Protection for Minors
Our platform is for users aged 16+. We don’t intentionally collect minors’ data. If a parent discovers such data, email us to request immediate deletion.
- International Data Transfers
We may transfer data to regions outside Hong Kong (e.g., to a logistics partner’s US warehouse). We comply with global standards (e.g., GDPR for EU users) using encrypted channels.
- Third-Party Links
Our website may link to dress-brand sites. We aren’t responsible for their privacy policies—review them before sharing data.
- Data Breach Notification
If a data breach occurs, we’ll notify you via email within 72 hours (as required by law) and explain steps to protect your information (e.g., changing your password).
- Policy Updates
We may update this policy (e.g., to reflect new data laws). Significant changes are posted on our website with a 30-day notice. Continued use means you accept updates.
- Hygiene Data Handling
For undergarment-style dresses (e.g., slip dresses), we never collect sensitive hygiene-related data beyond what’s needed for order processing.
- Unsubscribe from Marketing
To stop receiving dress sale newsletters:
- Click the “Unsubscribe” link in any marketing email.
- Or email [email protected] with your request—we’ll process it within 24 hours.
- Privacy Query Support
For questions (e.g., “how is my dress size data used?”):
- Phone: +852 54849808 (Mon–Fri, 9 AM–6 PM HK Time)
- Email: [email protected] (24-hour response)
- Office: Visit by appointment (for in-person privacy discussions)
At DREAMTHRIVE LIMITED, we know trust is key when sharing data—especially for dress shopping. Our policy keeps your information secure, transparent, and under your control.