{"id":11902,"date":"2025-12-11T17:00:31","date_gmt":"2025-12-11T09:00:31","guid":{"rendered":"https:\/\/lusterwold.com\/?page_id=11902"},"modified":"2025-12-11T17:00:31","modified_gmt":"2025-12-11T09:00:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/lusterwold.com\/?page_id=11902","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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  1. How do I choose the right size for a dress?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

    Check the product page\u2019s size guide\u2014we list measurements (bust, waist, hip for fitted dresses; length for maxis) in EU\/US\/UK sizes. For example, a \u201cUK 8\u201d casual dress may have a 34-inch bust. If unsure, email support@lusterwold.com with your body measurements for personalized advice.\u200b<\/p>\n\n\n\n

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    1. Can I change my dress order after placing it?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

      Yes, but only within 24 hours of order placement\u2014if it hasn\u2019t entered processing. Email us with your order number to adjust size, color, or style (e.g., switch from a linen sundress to a cotton midi). Once packed, changes aren\u2019t possible.\u200b<\/p>\n\n\n\n

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      1. How long will my dress take to arrive?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

        Delivery depends on shipping method:\u200b<\/p>\n\n\n\n

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        • Standard Shipping: 6\u201314 business days (e.g., 7\u20139 days to the US).\u200b<\/li>\n<\/ul>\n\n\n\n
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          • Express Shipping: 2\u20136 business days (great for last-minute event dresses).\u200b<\/li>\n<\/ul>\n\n\n\n

            Processing takes 1\u20133 days for quality checks (e.g., inspecting sequin gowns for loose stones).\u200b<\/p>\n\n\n\n

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            1. What if my dress arrives damaged or defective?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

              Report it within 7 days of delivery: email support@lusterwold.com with your order number and photos (e.g., a torn seam on a satin gown). We\u2019ll send a pre-paid return label and arrange a free replacement or full refund.\u200b<\/p>\n\n\n\n

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              1. How do I track my dress order?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                After dispatch, you\u2019ll get a tracking number via email. Use it on our \u201cTrack Order\u201d page or the carrier\u2019s site (e.g., DHL) to see real-time updates\u2014from our Hong Kong office to your door.\u200b<\/p>\n\n\n\n

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                1. Do you offer free shipping on dresses?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                  Yes, for orders over:\u200b<\/p>\n\n\n\n

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                  • $100 USD (North America\/EU)\u200b<\/li>\n<\/ul>\n\n\n\n
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                    • $80 USD (Asia Pacific)\u200b<\/li>\n<\/ul>\n\n\n\n
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                      • \u00a370 GBP (UK)\u200b<\/li>\n<\/ul>\n\n\n\n

                        Seasonal promotions (e.g., \u201cfree shipping on all formal dresses\u201d) are posted on our homepage.\u200b<\/p>\n\n\n\n

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                        1. Will I pay customs duties for international dress orders?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                          Estimated duties\/taxes are shown at checkout (e.g., EU VAT for a silk dress). You pay these upfront\u2014no surprise charges when your package arrives.\u200b<\/p>\n\n\n\n

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                          1. Can I return a dress if I don\u2019t like it?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                            Yes, within 30 days of delivery\u2014provided it\u2019s unworn, tags are attached, and there\u2019s no damage (e.g., no makeup stains on a white bridesmaid dress). You cover return shipping, but we process refunds in 5\u20137 days.\u200b<\/p>\n\n\n\n

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                            1. Are sale or clearance dresses returnable?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                              Most sale dresses are returnable, except those marked \u201cFinal Sale\u201d (e.g., end-of-season linen dresses). This is clearly noted on the product page.\u200b<\/p>\n\n\n\n

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                              1. How do I care for my dress to keep it in good condition?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                                Product pages list care instructions:\u200b<\/p>\n\n\n\n

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                                • Cotton dresses: Machine wash cold.\u200b<\/li>\n<\/ul>\n\n\n\n
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                                  • Silk\/satin gowns: Dry clean only.\u200b<\/li>\n<\/ul>\n\n\n\n
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                                    • Sequined dresses: Hand wash gently to avoid losing embellishments.\u200b<\/li>\n<\/ul>\n\n\n\n
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                                      1. Do you restock out-of-stock dresses?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                                        Popular styles (e.g., best-selling wrap dresses) are often restocked. Click \u201cNotify Me\u201d on the product page to get an email when it\u2019s back. Permanently out-of-stock dresses show \u201cNo Restock Planned.\u201d\u200b<\/p>\n\n\n\n

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                                        1. What payment methods do you accept for dresses?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                                          We support Visa, Mastercard, PayPal, Alipay, and Klarna (installment payments for EU\/US customers). All transactions are encrypted for security.\u200b<\/p>\n\n\n\n

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                                          1. Can I send a dress as a gift?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                                            Yes\u2014add a gift note at checkout, and we\u2019ll exclude the invoice. For an extra fee, we offer gift wrapping (e.g., a lace dress in a branded box with tissue paper).\u200b<\/p>\n\n\n\n

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                                            1. What if my dress doesn\u2019t fit despite following the size guide?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                                              Email support@lusterwold.com with your measurements and the dress\u2019s actual measurements. We may approve a free return, even for change-of-mind requests.\u200b<\/p>\n\n\n\n

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                                              1. How long does a dress refund take?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                                                Once we receive and inspect your returned dress (3\u20135 days), refunds go to your original payment method:\u200b<\/p>\n\n\n\n

                                                  \n
                                                • Credit cards: 5\u20137 days.\u200b<\/li>\n<\/ul>\n\n\n\n
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                                                  • PayPal: 2\u20133 days.\u200b<\/li>\n<\/ul>\n\n\n\n
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                                                    1. Do you have a warranty for dresses?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                                                      Most dresses have a 30-day warranty for manufacturing defects (e.g., loose stitching, faulty zippers). Contact us within this period to file a claim.\u200b<\/p>\n\n\n\n

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                                                      1. Can I cancel my dress order?<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n

                                                        Cancel within 24 hours of placement via email\u2014include your order number. If the dress is already shipped, you\u2019ll need to return it once received (following our return policy).\u200b<\/p>\n","protected":false},"excerpt":{"rendered":"

                                                        Check the product page\u2019s size guide\u2014we list measurements (bust, waist, hip for fitted dresses; length for maxis) in EU\/US\/UK sizes. For example, a \u201cUK 8\u201d casual dress may have a 34-inch bust. If unsure, email support@lusterwold.com with your body measurements for personalized advice.\u200b Yes, but only within 24 hours of order placement\u2014if it hasn\u2019t entered […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11902","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lusterwold.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11902"}],"version-history":[{"count":1,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11902\/revisions"}],"predecessor-version":[{"id":11907,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11902\/revisions\/11907"}],"wp:attachment":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}