{"id":11900,"date":"2025-12-11T16:59:03","date_gmt":"2025-12-11T08:59:03","guid":{"rendered":"https:\/\/lusterwold.com\/?page_id=11900"},"modified":"2025-12-11T16:59:03","modified_gmt":"2025-12-11T08:59:03","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/lusterwold.com\/?page_id=11900","title":{"rendered":"Returns Policy"},"content":{"rendered":"\n<p>As a Hong Kong-headquartered global e-commerce platform specializing in women\u2019s dresses, DREAMTHRIVE LIMITED crafts a fair, dress-friendly return policy\u2014tailored to protect delicate fabrics and meet your needs. Below are 18 key details, with support available via our office (RM 509, 5\/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong), phone (+852 54849808), or email (support@lusterwold.com):\u200b<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Standard Return Window<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>We accept returns for women\u2019s dresses within <strong>30 calendar days of delivery<\/strong> (confirmed via tracking). This timeframe lets you try on dresses for fit or inspect fabrics without rush.\u200b<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Core Return Conditions<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>To qualify:\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dresses must be unworn, unwashed, and free of stains, perfume, or deodorant marks.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original tags (size labels, brand tags) must stay attached\u2014do not cut or remove them.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Formal dresses (e.g., satin gowns) must have no snags or loose threads from handling.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Non-Returnable Items<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Certain dresses are final sale due to hygiene or customization:\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Undergarment-style dresses (e.g., slip dresses) if the hygiene seal is broken.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized dresses (e.g., monogrammed bridesmaid dresses, made-to-measure gowns)\u2014marked \u201cFinal Sale\u201d on product pages.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>How to Initiate a Return<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Start in 3 steps:\u200b<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Log into your account and go to \u201cOrder History.\u201d\u200b<\/li>\n<\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Select the dress order, then click \u201cRequest Return.\u201d\u200b<\/li>\n<\/ol>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>Choose a reason (e.g., \u201ctoo big,\u201d \u201cfabric not as expected\u201d) and wait for a Return Authorization (RA) number (sent via email within 24 hours).\u200b<\/li>\n<\/ol>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li><strong>Mandatory RA Number<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Write your RA number on the return package. Packages without it will be rejected\u2014we can\u2019t link them to your order, delaying resolution.\u200b<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li><strong>Return Packaging Guidelines<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Repack dresses to avoid damage:\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the original box if possible; fold dresses with tissue paper to prevent creases.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For formal dresses, wrap in a soft bag (like the one included with your order) before boxing to avoid snags.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li><strong>Return Shipping Cost Rules<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Free return shipping<\/strong>: If the return is our fault (e.g., wrong size sent, defective stitching, fabric flaws), email a shipping receipt to <a href=\"mailto:support@lusterwold.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@lusterwold.com<\/a> for reimbursement.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer-covered shipping<\/strong>: For change-of-mind returns (e.g., \u201cdidn\u2019t like the color\u201d), you pay shipping\u2014use a trackable carrier to avoid lost packages.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li><strong>Exchange Options<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Instead of a refund, exchange dresses for a different size, color, or style (if in stock). Exchanges follow the 30-day window and same conditions as returns\u2014select \u201cExchange\u201d when initiating the request.\u200b<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li><strong>Defective Dress Resolution<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Report damaged\/defective dresses within <strong>7 days of delivery<\/strong>:\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email support@lusterwold.com with your order number and clear photos (e.g., torn seam, stained fabric).\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We\u2019ll send a pre-paid return label and arrange a free replacement or full refund.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li><strong>Refund Timeline &amp; Method<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Once we receive and inspect your dress (3\u20135 business days):\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds go to your original payment method (credit card: 5\u20137 days; PayPal: 2\u20133 days).\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We refund the full dress price\u2014original shipping fees are only reimbursed if the return is our fault.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li><strong>International Return Guidelines<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>For global customers:\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ship returns to our Hong Kong office (address above); mark packages as \u201cReturned Goods\u201d to avoid customs duties.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allow 10\u201314 days for returns to arrive\u2014we recommend using a fast, trackable service.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li><strong>Gift Return Process<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>If you received a dress as a gift:\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask the purchaser for the order number, then email support@lusterwold.com to request a return.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We\u2019ll issue a store credit (valid 12 months) so you can pick a new dress that fits.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"13\" class=\"wp-block-list\">\n<li><strong>Late Return Handling<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Missed the 30-day window? Email support@lusterwold.com with your reason (e.g., \u201cdelayed delivery\u201d). We may approve late returns with a <strong>20% restocking fee<\/strong>.\u200b<\/p>\n\n\n\n<ol start=\"14\" class=\"wp-block-list\">\n<li><strong>Return Inspection Standards<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Our team checks returned dresses for:\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wear (e.g., stretched fabric, makeup stains).\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tag removal or damage.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Alterations (e.g., hemmed hemlines)\u2014altered dresses are rejected.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"15\" class=\"wp-block-list\">\n<li><strong>Restocking of Returned Dresses<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>Approved returned dresses are cleaned, inspected, and re-tagged before resale\u2014we ensure they meet our quality standards for other customers.\u200b<\/p>\n\n\n\n<ol start=\"16\" class=\"wp-block-list\">\n<li><strong>Return Status Tracking<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>After sending your dress, use your carrier\u2019s tracking number to monitor delivery to our office. Once received, we\u2019ll email you to confirm inspection and refund\/exchange progress.\u200b<\/p>\n\n\n\n<ol start=\"17\" class=\"wp-block-list\">\n<li><strong>Size Dispute Support<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>If a dress doesn\u2019t match the size guide:\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email support@lusterwold.com with your measurements and the dress\u2019s actual measurements.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We\u2019ll review and may approve a free return, even if it\u2019s a change-of-mind request.\u200b<\/li>\n<\/ul>\n\n\n\n<ol start=\"18\" class=\"wp-block-list\">\n<li><strong>Return Support Channels<\/strong>\u200b<\/li>\n<\/ol>\n\n\n\n<p>For questions (e.g., \u201cwhere\u2019s my refund?\u201d):\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phone: +852 54849808 (Mon\u2013Fri, 9 AM\u20136 PM HK Time)\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: support@lusterwold.com (24-hour response)\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Office: Visit by appointment (for local Hong Kong returns only)\u200b<\/li>\n<\/ul>\n\n\n\n<p>At DREAMTHRIVE LIMITED, we know returns are part of dress shopping\u2014whether a fit is off or a style isn\u2019t right. Our policy balances quality protection with your convenience, ensuring a smooth experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a Hong Kong-headquartered global e-commerce platform specializing in women\u2019s dresses, DREAMTHRIVE LIMITED crafts a fair, dress-friendly return policy\u2014tailored to protect delicate fabrics and meet your needs. Below are 18 key details, with support available via our office (RM 509, 5\/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong), phone (+852 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11900","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lusterwold.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11900"}],"version-history":[{"count":1,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11900\/revisions"}],"predecessor-version":[{"id":11905,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11900\/revisions\/11905"}],"wp:attachment":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}