As a Hong Kong-headquartered global e-commerce platform specializing in women\u2019s dresses, DREAMTHRIVE LIMITED establishes clear terms to govern transactions\u2014tailored to the unique needs of dress shopping (e.g., size fit, fabric care). Below are 18 key clauses, with support via our office (RM 509, 5\/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong), phone (+852 54849808), or email (support@lusterwold.com):\u200b<\/p>\n\n\n\n
Our services are for users aged 16+. Minors may use the platform only with parental\/guardian consent. By placing an order, you confirm you meet this requirement and provide accurate information (e.g., shipping address, body measurements for size advice).\u200b<\/p>\n\n\n\n
You are responsible for securing your account credentials (username\/password). We are not liable for unauthorized orders or data breaches caused by your failure to protect login details. Notify us immediately of account misuse via email or phone.\u200b<\/p>\n\n\n\n
An order is confirmed only after we send a \u201cOrder Confirmation\u201d email. We reserve the right to cancel orders if:\u200b<\/p>\n\n\n\n
We strive to display accurate dress details: size charts, fabric descriptions, color swatches, and care instructions. Minor discrepancies (e.g., slight color variations due to screen settings) may occur, but we will notify you of significant errors (e.g., wrong size labels) before dispatch and offer alternatives.\u200b<\/p>\n\n\n\n
You agree to pay the full order amount (dress cost + shipping + duties\/taxes) at checkout. We accept Visa, Mastercard, PayPal, Alipay, and Klarna\u2014all transactions are encrypted. Failed payments (insufficient funds, expired cards) will result in order suspension until resolved.\u200b<\/p>\n\n\n\n
All platform content (dress photos, size guides, fabric descriptions, logos) is our intellectual property. You may not copy, distribute, or use this content for commercial purposes (e.g., reselling dresses with our images) without written permission.\u200b<\/p>\n\n\n\n
You may not use our platform for:\u200b<\/p>\n\n\n\n
We are responsible for proper dress packaging (tissue paper, moisture-resistant bags) and timely dispatch. Once dresses are handed to carriers (DHL, FedEx), liability for delays, loss, or transit damage shifts to the carrier\u2014though we will assist with carrier claims if issues arise.\u200b<\/p>\n\n\n\n
Our Return Policy (linked on our website) is part of these terms. To qualify for returns\/refunds, dresses must be unworn, tags attached, and returned within 30 days. We reserve the right to reject non-compliant returns (e.g., stained bridesmaid dresses, altered hemlines).\u200b<\/p>\n\n\n\n
You are responsible for following dress care instructions (e.g., dry-cleaning silk gowns, avoiding bleach on cotton dresses). Damage from improper care (e.g., shrunk linen sundresses) is not eligible for returns or warranties.\u200b<\/p>\n\n\n\n
Most dresses have a 30-day warranty for manufacturing defects (loose stitching, faulty zippers). The warranty does not cover wear and tear (e.g., sequin loss from frequent use) or damage from improper care. File warranty claims via email with photos of the defect.\u200b<\/p>\n\n\n\n
We may update services (add dress categories, adjust size options) or revise these terms. Significant changes (e.g., updated return windows) will be posted on our website with a 30-day notice. Continued use after the notice period constitutes acceptance.\u200b<\/p>\n\n\n\n
We are not liable for indirect damages: missed events due to delayed formal dresses, wardrobe disruptions from canceled orders, or dissatisfaction with dress fit (if size guides were followed). Our liability is limited to the order amount paid, except in cases of intentional negligence.\u200b<\/p>\n\n\n\n
These terms are governed by Hong Kong law. Disputes (order cancellations, refund disagreements) will first be resolved via mediation with our support team. If mediation fails, disputes may be submitted to Hong Kong courts.\u200b<\/p>\n\n\n\n
We are not responsible for order delays\/cancellations due to unforeseen events: natural disasters, customs strikes, or fabric shortages. We will notify you of such issues and offer refunds or rescheduling.\u200b<\/p>\n\n\n\n
Gift orders include a gift note but exclude invoices. We are not liable for gift recipients\u2019 dissatisfaction (e.g., \u201cdonor chose wrong size\u201d)\u2014returns must be initiated by the original purchaser, following standard return rules.\u200b<\/p>\n\n\n\n
We may terminate your account for repeated violations (e.g., returning damaged dresses, fraudulent orders). You may close your account anytime via your profile settings\u2014unresolved orders will still be fulfilled per these terms.\u200b<\/p>\n\n\n\n
For term-related questions (e.g., \u201cwhat constitutes a dress defect?\u201d), contact us via:\u200b<\/p>\n\n\n\n
At DREAMTHRIVE LIMITED, these terms balance our commitment to quality dresses with your right to a transparent, secure shopping experience\u2014ensuring fairness for both parties worldwide.<\/p>\n\n\n\n
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As a Hong Kong-headquartered global e-commerce platform specializing in women\u2019s dresses, DREAMTHRIVE LIMITED establishes clear terms to govern transactions\u2014tailored to the unique needs of dress shopping (e.g., size fit, fabric care). Below are 18 key clauses, with support via our office (RM 509, 5\/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11898","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lusterwold.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11898"}],"version-history":[{"count":1,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11898\/revisions"}],"predecessor-version":[{"id":11903,"href":"https:\/\/lusterwold.com\/index.php?rest_route=\/wp\/v2\/pages\/11898\/revisions\/11903"}],"wp:attachment":[{"href":"https:\/\/lusterwold.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}